Privacy Policy 1000cuci — We Protect Your Personal Data

2 Information We Collect

In operating our platform, 1000cuci collects several categories of information depending on how you interact with the platform:

We may also collect additional information when you contact our customer support team, participate in promotions, or when required to comply with applicable legal and regulatory requirements.

3 How We Use Your Data

The personal information we collect is used responsibly for the following purposes:

• Account management: Create and maintain your account, verify identity, and process financial transactions securely;
• Service delivery: Enable you to access games, make deposits and withdrawals, and use all platform features;
• Security & fraud prevention: Monitor suspicious activity, detect unauthorized access attempts, and protect the integrity of the platform;
• Communications: Send important account information, transaction notifications, and service-related updates;
• Promotions & marketing: Deliver relevant and personalized offers based on your preferences — you can opt out of marketing communications at any time;
• Legal compliance: Meet reporting requirements to relevant authorities in Malaysia in accordance with applicable laws;
• Platform improvement: Analyze usage patterns in aggregate to improve the overall user experience.

4 Information Sharing

1000cuci does not sell, rent or disclose your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited situations:

• Trusted service providers: Third parties that help us operate the platform, including payment processors, technical infrastructure providers, and identity verification services — all bound by strict confidentiality agreements;
• Game providers: Third-party gaming platforms integrated with 1000cuci require only the minimum data necessary to run games properly;
• Legal authorities: When required by Malaysian law, court order or direction from a lawful authority, we will disclose the necessary information;
• Fraud prevention: We may share information with fraud prevention agencies or relevant industry bodies to protect our platform and members;
• Business transfer: In the event of a merger, acquisition or asset sale, user information may be transferred — you will be notified in advance should this occur.

Any third party that receives your data from us is required to handle it with a level of protection equivalent to our own standards.

5 Data Security

We continuously invest in security infrastructure to ensure your personal data remains protected at all times. Key security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with the same high-level encryption used by international financial institutions;
• Encrypted data storage: Sensitive information such as passwords is stored in encrypted form using an irreversible hashing algorithm;
• Two-factor authentication (2FA): We offer an additional layer of security through two-factor authentication to protect your account from unauthorised access;
• 24/7 Monitoring: Our systems are monitored around the clock to detect and respond to any suspicious activity immediately;
• Periodic security audits: Our platform undergoes regular penetration testing and independent security audits by certified cybersecurity professionals.

6 Cookies & Tracking Technologies

1000cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled;
• Performance Cookies: Help us understand how users interact with the platform for technical improvement purposes;
• Functional Cookies: Remember your preferences such as language, display settings, and login history for your convenience;
• Analytics Cookies: Collect usage data in aggregate and anonymized form to help us understand overall usage patterns.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. New visitors will be informed of our cookie usage via a notice displayed on their first visit.

7 Data Retention & Deletion

1000cuci retains your personal information for as long as your account is active or as long as needed to provide services to you. Retention periods are also determined by Malaysian legal requirements that mandate financial records and transactions be kept for specified periods.

• Active account data: Retained for as long as your account remains active;
• Financial transaction records: Retained for a minimum of 7 years in accordance with legal requirements;
• Customer support communication logs: Retained for 3 years;
• Security and audit log data: Retained for 2 years;
• Marketing data (if consented): Retained until you withdraw consent.

When data is no longer required and there is no legal obligation to retain it, we will securely delete or anonymise it in accordance with our established data deletion procedures.

8 Your Rights

As a 1000cuci member and individual residing in Malaysia, you hold certain rights regarding your personal data under the Personal Data Protection Act 2010:

To exercise any of the above rights, please contact our customer support team. We will process your request within 21 working days.

9 Privacy Policy Changes

1000cuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any significant changes will be communicated to you via in-platform notifications or your registered email at least 14 days before the changes take effect.

The last updated date shown at the top of this document will always reflect the latest version of our policy. Continued use of the 1000cuci platform after any changes are published means you accept the updated policy.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is available to assist you 24 hours a day, 7 days a week.

• Privacy Email: [email protected]
• Customer Support: [email protected]
• Live Chat: Available directly on the 1000cuci platform

For official complaints relating to personal data protection in Malaysia, you also have the right to contact the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible under the Personal Data Protection Act 2010.